We are currently accepting applications for full and part-time patient care representatives, supervisors and managers.
Our representatives’ primary function is to communicate by phone or by internet chat with consumers (patients or their guarantors) to ensure the consumers’ awareness and to assist the consumer in resolving the outstanding obligation. Representatives are required to complete an initial 40 hour mandatory training program, and successfully complete the training assessment at the end of the course. Following the initial training period, our representatives receive daily feedback and targeted continuing education designed to ensure service excellence.
Applicants should possess fluent English speaking and writing skills (additional language skills are a big plus), be physically capable of performing repetitive computer usage tasks for a period of up to two hours at a time without a break, have an intermediate working knowledge of MS Word and Excel, and be capable of working both independently and as a member of an extended team.
Our representatives are compensated with a competitive hourly wage, quality incentives, benefits, and a great work environment.
Supervisory and Management positions currently available are:
Team Lead-Supervise, train and lead teams of up to 10 employees to required quality and service level requirements. Candidates should have a minimum of two years experience as a call center agent for consideration.
Service Delivery Manager-Management position responsible for the overall service performance of multiple teams. Candidates should have a minimum of two years experience as a call center supervisor for consideration.